How To, Resident Responsibilities

What is a maintenance emergency?

Major or minor. Your or ours. Give us a call. Although minor repairs are a resident responsibility, we will assist you in determining the best course of action to resolve the problem.

We can either schedule your maintenance request with one of our skilled technicians or refer you to a Progress Residential® vendor. If we complete a maintenance request that is considered your financial responsibility, the charges for the repair will be added to your account and must be paid with the following month’s rent.

What is an emergency?
A maintenance emergency is one that is considered to be dangerous, threatens the habitability of the home, or that could cause damage to the property. Emergencies include:

Electrical: sparking, fire, smoke, overheated fixtures
Fire: call 911 immediately, then contact your Property Manager
Lack of Heat: ONLY if it poses a health risk
Lack of Air Conditioning: ONLY if it poses a health risk
Heavy Structural Damage: roof, foundation or walls
Plumbing: flooding due to roots or breakdown of fixtures.

Need to submit an emergency maintenance request? Please give us a call at 833.PRG.RESS or 833.774.7377. For non-emergency maintenance requests, please click here.



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